# Create or update user — Zendesk Support

Botize method — `zendesk_support.create_or_update` (action).

Create a new Zendesk Support user or update an existing one.

This is an action: it runs as a step of a task. Several can be chained.

## Fields you set

The field's internal name, its type and the values it accepts. These fields accept `{{...}}` tags from earlier steps.

- `name` *(string)* — User Field Name
- `email` *(string)* — Email (unique)
- `phone` *(string)* — Phone
- `external_id` *(string)* — External Id (unique)
- `identities_email` *(string)* — Identities: Email
- `identities_twitter` *(string)* — Identities: Twitter
- `uf_name_1` *(string)* — User Field Name 1
- `uf_value_1` *(string)* — User Field Value 1
- `uf_name_2` *(string)* — User Field Name 2
- `uf_value_2` *(string)* — User Field Value 2
- `uf_name_3` *(string)* — User Field Name 3
- `uf_value_3` *(string)* — User Field Value 3
- `uf_name_4` *(string)* — User Field Name 4
- `uf_value_4` *(string)* — User Field Value 4
- `uf_name_5` *(string)* — User Field Name 5
- `uf_value_5` *(string)* — User Field Value 5
- `uf_name_6` *(string)* — User Field Name 6
- `uf_value_6` *(string)* — User Field Value 6
- `uf_name_7` *(string)* — User Field Name 7
- `uf_value_7` *(string)* — User Field Value 7
- `uf_name_8` *(string)* — User Field Name 8
- `uf_value_8` *(string)* — User Field Value 8
- `uf_name_9` *(string)* — User Field Name 9
- `uf_value_9` *(string)* — User Field Value 9
- `uf_name_10` *(string)* — User Field Name 10
- `uf_value_10` *(string)* — User Field Value 10

*(Fields derived from the configuration form.)*

## Output variables

Data this step makes available. Reference them in later steps with the double-brace tag.

- `{{google_cloud_response_url}}` *(url)* — Google Cloud Response URL

## Account

Needs a connected Zendesk Support account in Botize: https://botize.com/en/app/zendesk_support/authenticate

## This app

Every trigger and action for Zendesk Support: https://botize.com/en/app/zendesk_support.md

## How to build this

An AI assistant (Claude, ChatGPT, Cursor…) can create and edit these tasks in the user's account through the Botize MCP connector, included in every plan:

    https://webhook.botize.es/mcp

- Connection guide: https://botize.com/en/mcp
- Agent map: https://botize.com/llms.txt
- New account: https://botize.com/en/join (500 free operations, no card)

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Machine-readable summary for AI assistants. Human version: https://botize.com/en/method/zendesk_support/create_or_update