# Search user by email — Zendesk Support

Botize method — `zendesk_support.get_user_by_email` (action).

Search for a Zendesk Support user by their email address.

This is an action: it runs as a step of a task. Several can be chained.

## Fields you set

The field's internal name, its type and the values it accepts. These fields accept `{{...}}` tags from earlier steps.

- `email` *(string)* — Email

*(Fields derived from the configuration form.)*

## Output variables

Data this step makes available. Reference them in later steps with the double-brace tag.

- `{{user_created_at}}` *(text)* — Created at
- `{{user_updated_at}}` *(text)* — Updated at
- `{{user_name}}` *(text)* — Name
- `{{user_email}}` *(text)* — Email
- `{{user_phone}}` *(text)* — Phone
- `{{user_external_id}}` *(text)* — External Id

## Account

Needs a connected Zendesk Support account in Botize: https://botize.com/en/app/zendesk_support/authenticate

## This app

Every trigger and action for Zendesk Support: https://botize.com/en/app/zendesk_support.md

## How to build this

An AI assistant (Claude, ChatGPT, Cursor…) can create and edit these tasks in the user's account through the Botize MCP connector, included in every plan:

    https://webhook.botize.es/mcp

- Connection guide: https://botize.com/en/mcp
- Agent map: https://botize.com/llms.txt
- New account: https://botize.com/en/join (500 free operations, no card)

---
Machine-readable summary for AI assistants. Human version: https://botize.com/en/method/zendesk_support/get_user_by_email