Simple plans, no surprises

Questions

Frequently asked questions

The most common questions.

• addWhat is a task?
  A task is the job or work that you want Botize to run automatically for you. It consists of one or more steps and in each step you can decide what operation you want Botize to do.
  
  An example of a task is to check every few minutes if you have a new follower from your social networks (step 1), if so, reply with a message (step 2), update a spreadsheet (step 3) and finally send a notification to your phone (step 4).
  
  As in the previous example, a task can include operations on different services (Twitter, Instagram, Facebook, Gmail, Dropbox, etc.) and move data between each one.
• addWhat is the maximum speed of a task?
  The tasks are executed when and as you decide. You can indicate that they do it on a certain date, activate them with a button you have on your tablet or mobile, activate them via API if you are a developer or you can leave them programmed to run alone every several days, hours or minutes.
  
  The maximum speed of one hour means that Botize can execute your task at most once every hour, while the maximum speed of one minute means that you can run it once every minute.
• addWhat is the number of operations?
  Automatic tasks are composed of one or more steps and each step consumes an operation.
  
  As an example, a task that obtains products from a list and publishes them in 2 different social networks, would be composed of 3 steps , so it will consume 3 operations each time it is executed (1 operation to get the product from the list + 2 operations to post to 2 social networks).
• addWhat does multi-account mean?
  When you connect an application to Botize you can do it for one or several accounts. For example, if you have multiple Instagram accounts, you can connect one, several or all to Botize.
• addHow many times can tasks be executed?
  There is no limit.
  
  Depending on the plan you choose, you have a greater or lesser number of operations. Tasks consume as many operations as steps they contain (one operation for each step of the task). Only if you get to consume all the operations will the tasks stop executing but you will never lose any data.
• addWhat is the One-time plan?
  The ONE-TIME plan lets you make a single payment—any amount between €1 and €100—and receive a bundle of operations proportional to what you pay. You only pay for what you need, and you get the equivalent number of operations to run your tasks; there are no monthly fees or automatic renewals. Once you use up those operations, you can either 1) purchase another ONE-TIME plan for any amount you choose or 2) switch to one of our monthly or annual subscriptions. This plan does not include a Telegram server (servers are only available in monthly or annual subscriptions), but it does let you create as many Botize accounts as you need to keep projects or clients separate.

• addHow can I download my subscription invoice?
  To download the invoices of your services, it is necessary that you provide us with your fiscal data through this link.
  
  Once we have received your fiscal data, you will be able to access your invoices in the Premium Services section of your profile. There you will be able to see each of the invoices and download them in PDF format.
• addWhen does my subscription renew?
  To view the renewal date of your subscription, follow these steps:

  • Log in to your account.
  • Go to the Premium Services section.
  • In the "Services" section, you will see the different subscriptions and the date of the next renewal.
• addHow can I cancel my subscription?
  To cancel your subscription, please follow these steps:

  • Log in to your account.
  • Go to the Premium Services section.
  • In the "Services" section, you will see the different subscriptions and a link to proceed with the cancellation.
• addHow can I switch to a higher or lower plan?
  To switch to a higher or lower plan on Botize, follow these steps to avoid service interruptions:

  • Subscribe to the new plan that you want from https://botize.com/en/pricing.
    (You can choose a monthly or annual plan interchangeably.)
  • Once you're subscribed to the new plan, cancel the previous plan from https://botize.com/en/account_services.
  • If you want to request a refund for the remaining time on your previous plan, you can write to us and ask for it.

  Keep in mind that if you switch to a lower plan, some features may be automatically deactivated, and you may need to adjust your automatic tasks' settings. On the other hand, if you switch to a higher plan, you'll be prompted to enter the corresponding payment information.
  
  If you have any questions or problems with the process, don't hesitate to contact Botize's support team for further assistance.
• addWhat types of payments do you accept at Botize?
  We accept most major credit and debit cards, including VISA, Mastercard, Discover, American Express and JCB.
• addCan I receive an invoice for my Botize subscription with my company's name on it?
  Yes, in your Botize panel you can download and manage your invoices.
• addWhat happens if I want to cancel my subscription to Botize?
  You can cancel the subscription at any time. The service will remain active for the time that remains until it ends the period and you can resume it again whenever you want at no additional cost.
  
  By canceling the subscription Botize do not delete your tasks or data you have. Only the tasks will be paused, but you can continue viewing and accessing them to them.
• addWhat happens if I'm not satisfied with Botize or it doesn't meet my needs?
  We offer a 30-day, no questions asked money-back guarantee.
• addWhat does a free Botize account include?
  When you create your Botize account you receive 500 free operations to test the platform with no commitment. They do not expire, so you can spend them whenever you like. Once they run out, your tasks stop running until you top up your account: you can subscribe to one of our plans or buy a pack of operations with a one-time payment, both from the pricing page.

• addWhat kind of support is available on Botize?
  In case of any need, doubt with the tool or issue, you can contact us by email. You will receive personalized attention.
  
  You can also find us on Telegram in the account Botize.
  
  If you have an Enterprise Plan you have a person assigned to your account to answer all your questions or needs, from Monday to Friday from 6am to 12am (London).
  
  We understand the importance of maintaining a fluid and efficient communication with our clients. Therefore, our goal is to respond to all inquiries within a timeframe of no more than 24 hours. However, it's important to note that we cannot commit to meeting this goal at all times, as unforeseen situations or a high volume of requests may affect our ability to respond in such a short period of time. In any case, we strive to respond to all inquiries in a timely manner and maintain transparent communication with our clients, informing of any delays that may occur.
• addHow do I contact Botize?
  At any time you can send us an email and even talk to us by chat.