Whatsapp Business Cloud API
Whatsapp Business Cloud API Action

Ask user

Send a message, an image/video/document or both to a specific chat and wait for the user's response before continuing.

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In detail

What it does and what it's for

Botize's integration with the WhatsApp Business Cloud API enables you to efficiently automate interactions with your customers. You can send messages, images, videos, or files to a specific chat and wait for the user's response before proceeding with the workflow.

This functionality is ideal for creating chatbots that query users and process their responses automatically. Additionally, you can include URL and Callback buttons in your messages, offering an interactive and personalized experience.



  • The following tags are currently supported in the messages: b, strong , i, em, u, ins, s, strike, del, a, code, pre.
  • You can include URL Buttons and Callback Buttons in posts.

How it works

How it fits in an automated task

A Botize task pairs a trigger with one or more actions. This piece is one of them.

Pick a trigger

The event that starts the task, from this app or any other.

This action runs

Botize performs it automatically using the data the trigger delivers.

Turn it on and forget it

The task runs on its own from then on. If something's off, tweak it or we'll help you.

Already using Botize?

Connect your Whatsapp Business Cloud API

Add a profile to use it in your tasks. There's a step-by-step guide if you need it.

Add a new profile Step-by-step guide

Your profiles

Your connected Whatsapp Business Cloud API accounts

These are the accounts you already have linked to Botize, ready to use in your tasks. You can reconnect or remove any of them.

Setup

Customization options

Fields you can adjust when using it in your automation.

Rules
Rules Filters
Question
Send question to a different chat
To Phone Number
Message Type
Include Multimedia file
Multimedia Type
Multimedia File URL
Header Type
Header
Header Multimedia Type
Header Multimedia File URL
Footer
Buttons
Header Type
Header
Header Multimedia Type
Header Multimedia File URL
Footer
List Title
List Options
Reply type
Customize tags
Rename output variables

Output data

Information provided

When executed, this operation delivers the following data, which can be used in the same automatic task.

  • Tags

  • From Phone Number or User Id {{from_number}}

    Phone number or User Id (BSUID) of the user who responded.
    For example: 34691000000 or US.13491208655302741918

  • From User Name {{from_name}}

    Name of the user who responded.
    For example: Mark

  • Message Id {{message_id}}

    Id of the message that WhatsApp has assigned to the user's response.
    For example: wamid.HBgLMzQ2BMENBNzI3NAA=

  • Message {{message_text}}

    Message contained in the user's response.
    For example: Hi!

  • Media Id {{media_id}}

    File id if the user has responded by attaching one.
    For example: 658628455733548

  • Selected Button/Option Id {{button_id}}

    Id of the selected button if the user has responded by clicking one, or Id of the selected list if the user has respond by selecting one from a list.
    For example: button-1

  • Selected Button/Option Title {{button_title}}

    Title of the selected button if the user responded by clicking one, or Title of the selected list if the user has respond by selecting one from a list.
    For example: Button 1

  • User Id {{user_id}}

    Business-Scoped User Id (BSUID) that uniquely identifies the user. Always present even when the phone number is not available.
    For example: US.13491208655302741918

Learn by watching

Video tutorials

Short videos where you watch a real task being built from start to finish.

Common Errors


Error (#131009) Parameter value is not valid. Button title length invalid. Min length: 1, Max length: 20

WhatsApp imposes restrictions on the length of button titles in their messages. These restrictions specify that button titles must have a minimum length of 1 character and a maximum length of 20 characters.

You should edit the automated task and shorten the button titles that exceed the 20-character limit.

Error The parameter to is required.

The phone number to which the bot should send the message has not been specified.

Edit the automated task and enter the 'Recipient's phone number' field the number to which the message should be sent.

Error (#131009) Parameter value is not valid. Markdown is not allowed for button title

WhatsApp imposes restrictions on the characters you can use in button titles.

Edit your automated task and ensure that you are using characters allowed by WhatsApp in the titles of your buttons.

Need a hand?

Real people behind it

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info@botize.com
Monday to Friday from 7 a.m. to 1 p.m. (Spain).

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t.me/botize
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