Ask user
Send a message, an image/video/document or both to a specific chat and wait for the user's response before continuing.
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In detail
What it does and what it's for
Botize's integration with the WhatsApp Business Cloud API enables you to efficiently automate interactions with your customers. You can send messages, images, videos, or files to a specific chat and wait for the user's response before proceeding with the workflow.
This functionality is ideal for creating chatbots that query users and process their responses automatically. Additionally, you can include URL and Callback buttons in your messages, offering an interactive and personalized experience.
- The following tags are currently supported in the messages: b, strong , i, em, u, ins, s, strike, del, a, code, pre.
- You can include URL Buttons and Callback Buttons in posts.
Already using Botize?
Connect your Whatsapp Business Cloud API
Add a profile to use it in your tasks. There's a step-by-step guide if you need it.
Add a new profile Step-by-step guideYour profiles
Your connected Whatsapp Business Cloud API accounts
These are the accounts you already have linked to Botize, ready to use in your tasks. You can reconnect or remove any of them.
Setup
Customization options
Fields you can adjust when using it in your automation.
Output data
Information provided
When executed, this operation delivers the following data, which can be used in the same automatic task.
Tags
-
From Phone Number or User Id
{{from_number}}
Phone number or User Id (BSUID) of the user who responded.
For example: 34691000000 or US.13491208655302741918 -
From User Name
{{from_name}}
Name of the user who responded.
For example: Mark -
Message Id
{{message_id}}
Id of the message that WhatsApp has assigned to the user's response.
For example: wamid.HBgLMzQ2BMENBNzI3NAA= -
Message
{{message_text}}
Message contained in the user's response.
For example: Hi! -
Media Id
{{media_id}}
File id if the user has responded by attaching one.
For example: 658628455733548 -
Selected Button/Option Id
{{button_id}}
Id of the selected button if the user has responded by clicking one, or Id of the selected list if the user has respond by selecting one from a list.
For example: button-1 -
Selected Button/Option Title
{{button_title}}
Title of the selected button if the user responded by clicking one, or Title of the selected list if the user has respond by selecting one from a list.
For example: Button 1 -
User Id
{{user_id}}
Business-Scoped User Id (BSUID) that uniquely identifies the user. Always present even when the phone number is not available.
For example: US.13491208655302741918 -
Phone Number (empty if not available)
{{phone_number}}
Phone number of the user who responded. It is empty when WhatsApp does not provide it (users with a username or with the phone number hidden), and in that case the User Id is the only identifier available.
For example: 34691000000
Learn by watching
Video tutorials
Short videos where you watch a real task being built from start to finish.
Get inspired
Ready-to-use automations
Real tasks built with Whatsapp Business Cloud API: switch them on in minutes and tweak them to your liking.
Troubleshooting
Common Errors
Error (#131009) Parameter value is not valid. Button title length invalid. Min length: 1, Max length: 20
You should edit the automated task and shorten the button titles that exceed the 20-character limit.
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t.me/botizesupport
Monday to Friday from 7 a.m. to 1 p.m. (Spain).
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