Send a text message template
Send a text-based message template to a phone number.
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In detail
What it does and what it's for
Automating tasks with the WhatsApp Business Cloud API enables you to send text message templates to your customers efficiently and personally. This integration facilitates proactive communication, ensuring your messages are delivered at the right time and in the recipient's preferred language.
With this functionality, you can configure custom parameters and manage customer interactions automatically, optimizing your communication processes and enhancing the user experience.
How it works
How it fits in an automated task
A Botize task pairs a trigger with one or more actions. This piece is one of them.
Pick a trigger
The event that starts the task, from this app or any other.
This action runs
Botize performs it automatically using the data the trigger delivers.
Turn it on and forget it
The task runs on its own from then on. If something's off, tweak it or we'll help you.
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Connect your Whatsapp Business Cloud API
Add a profile to use it in your tasks. There's a step-by-step guide if you need it.
Add a new profile Step-by-step guideYour profiles
Your connected Whatsapp Business Cloud API accounts
These are the accounts you already have linked to Botize, ready to use in your tasks. You can reconnect or remove any of them.
Setup
Customization options
Fields you can adjust when using it in your automation.
Output data
Information provided
When executed, this operation delivers the following data, which can be used in the same automatic task.
Tags
- Contact Id {{contact_id}}
- Message Id {{message_id}}
Learn by watching
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Ready-to-use automations
Real tasks built with Whatsapp Business Cloud API: switch them on in minutes and tweak them to your liking.
Frequently Asked Questions
When should I send text templates?
You should send text templates in the following case:
If you don't have an active session with a user and more than 24 hours have passed since the last interaction, you can only send messages using WhatsApp-approved text templates. Personalized messages are not allowed outside the 24-hour window. Text templates are predefined and standardized structures designed for common use cases and must comply with WhatsApp's policies.
How do I send templates to WhatsApp clients?
To initiate a conversation with a WhatsApp user using a bot on the WhatsApp Business API platform, the bot must do so through a message template approved by WhatsApp.
Message templates are pre-defined messages that contain specific information, such as account details, customer order, etc. These templates must be approved by WhatsApp before they can be used to send messages to clients. Additionally, message templates have usage restrictions, such as a time limit for use after approval and a limit on the number of times they can be used.
It is important to note that WhatsApp has this policy to ensure that bots do not send unsolicited messages or spam to users. This protects the privacy and security of WhatsApp users.
Related link: Create message templates for your WhatsApp Business account.
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