WhatsApp bot with a 3-option menu and a custom response message for each option
An automated WhatsApp bot with a friendly 3-option menu—so your contacts always reciben respuestas, instantly and with a personal touch.
Engaging with WhatsApp customers manually is chaotic and draining: every time someone asks about your hours, address, or needs to speak to an advisor, you have to read, interpret, and respond—often repeating yourself throughout the day. This eats up your productivity and breaks your focus, meaning urgent queries can slip through the cracks, your response times balloon, and frustrated customers potentially look elsewhere.
This formula from Botize transforms that bottleneck into a smooth, friendly smart menu. Whenever someone messages your WhatsApp, the automation instantly replies with a simple menu of three customizable options—hours, address, or advisor. Depending on their selection, they get a personalized response that you can tailor to match your business style and information. No matter how busy you are or how many customers write in at once, every person is greeted, guided, and cared for automatically—saving you hours and ensuring no one gets missed.
Ready to banish repetitive replies and make every customer feel valued, instantly? Let’s walk through setting up this formula with Botize—it's straightforward, flexible to your needs, and you’re just a few clicks away from customer service on autopilot. You can adjust the responses, menu wording, or even filters anytime, so it keeps working exactly how you want. Prefer a shortcut? There’s a ready-to-use version waiting for you—just plug in your info and let it handle the rest!
Start using this automation
It's ready to go. Choose how to set it up in your account.
Open it in the Botize editor
Load it into your account and customize it in the visual panel, with everything in view.
Open it in Claude or ChatGPT
Copy this and paste it into ChatGPT or Claude (with the free Botize connector): it'll load the automation, tailor it with you and save it to your account.
Not connected yet? Claude guide · ChatGPT guide
Welcome Your WhatsApp Visitors Like a Pro (Even When You’re Away)
Here’s how it works: Whenever someone sends you a WhatsApp message, they instantly receive a menu with three clear choices—‘Check Open Hours’, ‘View Our Address’, or ‘Talk to a Human Advisor’. Your customer taps one and receives a direct, custom reply. No confusion, zero waiting. You set the messages, and your WhatsApp turns into a helpful digital front desk that never sleeps.
| Manual | Botize | |
|---|---|---|
| See new WhatsApp message and check for repetitive questions | 1 minute | 0 Minutes |
| Copy, paste, or rewrite answer to each contact | 3 minutes | 0 Minutes |
| Forward complex requests to a team member manually | 2 minutes | 0 Minutes |
| Total | 6 minutes per contact, hundreds each week | 0 Minutes |
Looking for an easier way to respond on WhatsApp, without typing the same thing over and over? This is exactly what you need (and better than cold-blooded bots).
Local Gym
New members text to ask ‘What’s your schedule?’ The bot sends your opening hours—no copy-paste needed, even outside business hours.
Instant Answers
No more left-on-read. Your contacts always get a reply, fast.
Human Touch
Personalized options make each conversation feel real—not robotic.
Stress-Free
Spend less time glued to your phone and more doing what matters.
Real Estate Agency
Potential clients ask for your office address or want a callback. The bot shares your location, or notifies a team member if they want personalized help.
⌾︎ You get a lot of repeat WhatsApp questions (‘What are your hours?’, ‘Where are you?’) and want to automate answers.
⌾︎ You need to qualify or direct contacts before they talk to a real person, saving time and sanity.
✕ You barely get new WhatsApp messages and don’t mind replying one by one.
✕ You want full-on, AI-powered chat with open conversations and zero structure.
✓ You decide the three menu options and their titles, so it fits YOUR business.
✓ Every response message is fully editable—add emojis, links or directions as you want.
✓ Change the language or tone (formal, casual, or pure meme-style) to suit your audience.
This automation is triggered when a message is received on WhatsApp. It replies with a 3-option menu and waits for the user to make a selection. Based on the chosen option, it sends a predefined message that you can customize along with the menu buttons.
Related automations
Other ready-to-use automations you may find useful.
Apps in this automation
These are the apps this automation connects. Open any of them to discover everything you can automate with it.
Actions used
These are the exact steps this automation runs. Each action can be reused in other automations.