WhatsApp bot with a 3-option menu and a custom response message for each option
An automated WhatsApp bot with a friendly 3-option menu—so your contacts always reciben respuestas, instantly and with a personal touch.
Engaging with WhatsApp customers manually is chaotic and draining: every time someone asks about your hours, address, or needs to speak to an advisor, you have to read, interpret, and respond—often repeating yourself throughout the day. This eats up your productivity and breaks your focus, meaning urgent queries can slip through the cracks, your response times balloon, and frustrated customers potentially look elsewhere.
This formula from Botize transforms that bottleneck into a smooth, friendly smart menu. Whenever someone messages your WhatsApp, the automation instantly replies with a simple menu of three customizable options—hours, address, or advisor. Depending on their selection, they get a personalized response that you can tailor to match your business style and information. No matter how busy you are or how many customers write in at once, every person is greeted, guided, and cared for automatically—saving you hours and ensuring no one gets missed.
Ready to banish repetitive replies and make every customer feel valued, instantly? Let’s walk through setting up this formula with Botize—it's straightforward, flexible to your needs, and you’re just a few clicks away from customer service on autopilot. You can adjust the responses, menu wording, or even filters anytime, so it keeps working exactly how you want. Prefer a shortcut? There’s a ready-to-use version waiting for you—just plug in your info and let it handle the rest!
Automate this task with 6 simple prompts
Copy and paste the following prompts into Botize's AI task editor
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1
Access the Botize automated task editor.
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2
Select the AI editing tool.
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3
Create the initial trigger that will start the automation as soon as it receives a new WhatsApp message.
Copy and paste this prompt into the AI editing tool.
Set up the automation to start instantly when a new WhatsApp message is received. ⤵
Click the 'Apply this task' button to confirm.
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4
Add the step that listens for incoming text messages through the WhatsApp Business Cloud API.
Copy and paste this prompt into the AI editing tool.
Add a step to detect and capture incoming text messages received on your WhatsApp account using the WhatsApp Business Cloud API. ⤵
Click the 'Apply this task' button to confirm.
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5
Send a menu with three options for the user to choose from whenever a new message is received.
Copy and paste this prompt into the AI editing tool.
Send a reply message to the user on WhatsApp with a list of three menu options: 1) Consultar horario (schedule), 2) Consultar dirección (address), and 3) Consultar a un asesor (speak with an advisor). Wait for the user to select one option. ⤵
Click the 'Apply this task' button to confirm.
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6
Respond with a predefined message if the user selects the 'Horario' (schedule) option from the menu.
Copy and paste this prompt into the AI editing tool.
If the user selects the 'HORARIO' option in the menu, send them this message: 'Nuestro horario es de 9h a 18h.' ⤵
Click the 'Apply this task' button to confirm.
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7
Respond with a predefined message if the user selects the 'Dirección' (address) option from the menu.
Copy and paste this prompt into the AI editing tool.
If the user selects the 'DIRECCION' option in the menu, send them this message: 'Nuestra dirección es Avenida Principal, 12.' ⤵
Click the 'Apply this task' button to confirm.
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8
Respond with a predefined message if the user selects the 'Asesor' (advisor) option from the menu.
Copy and paste this prompt into the AI editing tool.
If the user selects the 'ASESOR' option in the menu, send them this message: 'Te pondremos en contacto con un asesor pronto.' ⤵
Click the 'Apply this task' button to confirm.
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9
Your automation is ready to use. Click the 'Save changes' button.
Save changes
Welcome Your WhatsApp Visitors Like a Pro (Even When You’re Away)
Here’s how it works: Whenever someone sends you a WhatsApp message, they instantly receive a menu with three clear choices—‘Check Open Hours’, ‘View Our Address’, or ‘Talk to a Human Advisor’. Your customer taps one and receives a direct, custom reply. No confusion, zero waiting. You set the messages, and your WhatsApp turns into a helpful digital front desk that never sleeps.
| Manual | Botize | |
|---|---|---|
| See new WhatsApp message and check for repetitive questions | 1 minute | 0 Minutes |
| Copy, paste, or rewrite answer to each contact | 3 minutes | 0 Minutes |
| Forward complex requests to a team member manually | 2 minutes | 0 Minutes |
| Total | 6 minutes per contact, hundreds each week | 0 Minutes |
Looking for an easier way to respond on WhatsApp, without typing the same thing over and over? This is exactly what you need (and better than cold-blooded bots).
Local Gym
New members text to ask ‘What’s your schedule?’ The bot sends your opening hours—no copy-paste needed, even outside business hours.
Instant Answers
No more left-on-read. Your contacts always get a reply, fast.
Human Touch
Personalized options make each conversation feel real—not robotic.
Stress-Free
Spend less time glued to your phone and more doing what matters.
Real Estate Agency
Potential clients ask for your office address or want a callback. The bot shares your location, or notifies a team member if they want personalized help.
⌾︎ You get a lot of repeat WhatsApp questions (‘What are your hours?’, ‘Where are you?’) and want to automate answers.
⌾︎ You need to qualify or direct contacts before they talk to a real person, saving time and sanity.
✕ You barely get new WhatsApp messages and don’t mind replying one by one.
✕ You want full-on, AI-powered chat with open conversations and zero structure.
✓ You decide the three menu options and their titles, so it fits YOUR business.
✓ Every response message is fully editable—add emojis, links or directions as you want.
✓ Change the language or tone (formal, casual, or pure meme-style) to suit your audience.
This automation is triggered when a message is received on WhatsApp. It replies with a 3-option menu and waits for the user to make a selection. Based on the chosen option, it sends a predefined message that you can customize along with the menu buttons.
