Confirm received support emails and log them into Google Sheets
Stop wondering if you missed support requests. Automatically reply to every help email, and keep perfect, up-to-date records in Google Sheets—without lifting a finger.
Struggling to keep up with incoming support emails can be overwhelming and costly. Without automation, every message requires manual acknowledgment, tracking, and data entry—eating up hours each week and risking customer frustration if replies are delayed or queries fall through the cracks. The result? Lost time, poor team visibility into support volume, and potential drops in customer satisfaction, all of which can hurt your brand and bottom line.
This Botize formula takes the pain out of support email handling by automatically scanning your inbox every hour for emails with subjects related to support, help, or issues. When it detects a relevant message, it instantly sends a personalized confirmation reply to the sender and logs every important detail—from timestamp to message content—into your Google Sheets. All you need to do is link your email account and customize the confirmation template. The entire process goes from tedious and error-prone to seamless and hands-off, letting your team stay organized and responsive.
Ready to upgrade your support workflow? Follow the simple Botize setup to automate your responses and support log in just a few clicks—plus personalize frequency, keyword filters, and responses to match your needs. If you prefer to skip straight to an all-set automation, check out this formula and see customer support transformed from chaos to calm.
Automate this task with 5 simple prompts
Copy and paste the following prompts into Botize's AI task editor
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Access the Botize automated task editor.
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2
Select the AI editing tool.
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Start by making sure the automation runs regularly without manual intervention.
Copy and paste this prompt into the AI editing tool.
Set up the automation to check for new tasks every hour automatically. ⤵
Click the 'Apply this task' button to confirm.
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Now, let's make sure the automation checks your inbox for new emails.
Copy and paste this prompt into the AI editing tool.
Add a step to fetch the next unread email from your email account. ⤵
Click the 'Apply this task' button to confirm.
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We only want to take action on emails related to support issues.
Copy and paste this prompt into the AI editing tool.
Add a filter so the automation only continues if the email subject contains words like 'soporte', 'ayuda', 'asistencia', 'incidencia', 'problema', 'error', 'fallo', or 'issue'. ⤵
Click the 'Apply this task' button to confirm.
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When a support email is found, let's reply automatically to let the sender know you've received their message.
Copy and paste this prompt into the AI editing tool.
If the previous condition is met, send an email reply to the sender confirming you’ve received their message, using a pre-written template. ⤵
Click the 'Apply this task' button to confirm.
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Finally, keep a record of these support emails for tracking.
Copy and paste this prompt into the AI editing tool.
Add a step to log the date, sender's email address, email subject, and body as a new row in a Google Sheets spreadsheet. ⤵
Click the 'Apply this task' button to confirm.
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Your automation is ready to use. Click the 'Save changes' button.
Save changes
Instant Support Email Confirmations & Organized Logs—No More Uncertainty
Here's how it works: Any time your inbox receives a message that smells like a support request (keywords: 'help', 'issue', 'problem', you know the drill), your automation instantly fires off a warm, pre-written response confirming you got it. No customer left hanging, ever. Then, all the details drop straight into your Google Sheets like magic—timestamped, organized, and ready for you (or your team) to track, prioritize, or analyze. It’s the invisible admin you wish you had.
| Manual | Botize | |
|---|---|---|
| Scan inbox for new support emails | 10 minutes daily | 0 Minutes |
| Manually reply to confirm receipt | 5 minutes per email | 0 Minutes |
| Copy email details into a spreadsheet | 3 minutes per email | 0 Minutes |
| Total | Estimate: 60+ minutes/day (depending on volume) | 0 Minutes |
This is exactly what you’ve been searching for: a hands-off way to make sure every support message gets answered fast, saved right, and never forgotten. Welcome to support made simple.
Freelancer Support
You’re a designer juggling projects. A client reports an issue via email at midnight. The automation replies instantly, assuring them they’re heard, and logs the request for you to handle when you’re at your desk.
Reply Instantly
Give customers peace of mind with an instant confirmation, even if you're off the clock.
Zero Missed Emails
Every support request is logged—forget manual copy-pasting or data lost in your inbox.
Effortless Records
All support emails automatically filed in Google Sheets. Ready to review, filter, and track.
Small Business Inbox
Your store’s shared email gets flooded. Each time a customer needs help, every request is acknowledged right away and sent to a live Google Sheet your team can use to assign, update, or follow up—without missing a beat.
⌾︎ You receive client or user support emails and want every request handled reliably—without adding more work.
⌾︎ You’re tired of switching between email, spreadsheets, and back again just to keep track of support tickets.
✕ You never get support emails, or want every reply to be fully hand-crafted and personal.
✕ You already use a full-blown helpdesk system with all automations included.
✓ Choose your own keywords to detect what counts as a support request—make it fit your workflow.
✓ Edit the confirmation email template so your brand’s voice always shines through.
✓ Select exactly which Google Sheet the emails get logged in, and which columns catch which details—your organization, your rules!
This automation uses your email account to receive incoming messages. If the subject contains support-related keywords, the automation replies automatically using a template message and saves the email data into Google Sheets. You will need to connect your personal email account (IMAP/SMTP) to Botize. You will also need to customize the template message that will be sent to the user.
