WhatsApp assistant for order logging in Google Sheets and product inquiries
Let an assistant handle orders and product questions on WhatsApp while you focus on growing your business (or just enjoying your coffee).
Handling WhatsApp order requests and product inquiries manually is a relentless drain—every message interrupts your workflow, requires careful data entry, and risks miscommunication or forgotten orders. This process not only eats up precious hours but also increases the chance of human error, which can lead to missed sales and frustrated customers. Failing to automate this crucial point-of-sale contact means lost time, patchy order records, and ultimately money slipping through the cracks—especially as message volume grows.
This formula turns your WhatsApp Business inbox into a smart, always-on assistant that instantly understands if a message is an order or a product question. For orders, it gathers essential details from the customer via chat and seamlessly stores them in your specified Google Sheets, preventing errors and skipping the copy-paste hassle. For product questions, it delivers instant, accurate responses about your offerings. You remain in control—customizing exactly what information your assistant requests, which Google Sheet it fills, and how frequently bots check for new messages. From chaos to clean, the entire process stays structured and direct, supporting your business as it scales and giving you instant, organized visibility on every order.
Ready to stop juggling WhatsApp chats and start focusing on growth? Follow the step-by-step setup to put your smart assistant to work—everything you need is already lined up for you in this formula. Start automating today and feel the peace of knowing every message is handled perfectly.
Automate this task with 5 simple prompts
Copy and paste the following prompts into Botize's AI task editor
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1
Access the Botize automated task editor.
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2
Select the AI editing tool.
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3
Set up the automation so it is ready to run instantly when the main trigger is activated.
Copy and paste this prompt into the AI editing tool.
Create a main trigger that starts the automation immediately whenever it is activated. ⤵
Click the 'Apply this task' button to confirm.
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4
Listen for and detect when a new text message is received through WhatsApp Business.
Copy and paste this prompt into the AI editing tool.
Add a step that instantly triggers when a text message is received on WhatsApp Business. ⤵
Click the 'Apply this task' button to confirm.
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5
Have the assistant analyze the incoming message to decide if it’s about an order or a product inquiry, then respond accordingly.
Copy and paste this prompt into the AI editing tool.
Create a prompt for an AI assistant that receives the customer's message, figures out if it’s an order (and if so, asks for product, quantity, delivery address, etc., confirming the order) or a product inquiry (and if so, provides helpful and concise product info, including prices and features). Make sure the reply is brief, friendly, and suitable for WhatsApp. ⤵
Click the 'Apply this task' button to confirm.
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6
If an order has been collected, save the order details and user information in a Google Sheets spreadsheet.
Copy and paste this prompt into the AI editing tool.
Add a step to write a new row in Google Sheets with the order details, customer’s phone number, name, and any other relevant info, only if there’s an order. ⤵
Click the 'Apply this task' button to confirm.
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7
Send the AI-generated response back to the customer via WhatsApp.
Copy and paste this prompt into the AI editing tool.
Send the assistant’s reply as a WhatsApp message to the user who contacted you. ⤵
Click the 'Apply this task' button to confirm.
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8
Your automation is ready to use. Click the 'Save changes' button.
Save changes
Never Miss a WhatsApp Order Again
Your customers message you on WhatsApp Business—maybe they want to place an order or just ask about a product. Instead of you juggling chats and typing into spreadsheets, our assistant swoops in. It understands what your customer wants, collects all key details if there’s an order, or smoothly answers product questions. Every confirmed order is automatically saved to Google Sheets, organized and ready for action. Simple. Human. Efficient.
| Manual | Botize | |
|---|---|---|
| Checking WhatsApp and reading new order messages | 3 | 0 Minutes |
| Replying for clarifications (address, product, etc.) | 5 | 0 Minutes |
| Writing the details by hand into Google Sheets | 4 | 0 Minutes |
| Confirming the order with customer | 2 | 0 Minutes |
| Total | 14 | 0 Minutes |
Looking for a way to log orders from WhatsApp into Google Sheets without headaches, missed messages, or confusing systems? You’re exactly where you need to be.
Order Logging Magic
A busy bakery receives an order on WhatsApp. The assistant asks which pastries the customer wants, delivery address, and logs everything in their tracking spreadsheet for next-day baking.
Instant Responses
Never leave a customer waiting again—your business is always awake.
Zero Manual Entry
No more copying orders by hand or making mistakes on spreadsheets.
Customers Feel Heard
Smart, friendly replies make every customer feel like they matter.
Instant Product Info
A home gadgets shop answers, ‘Is the new air fryer in stock?’ right away, sharing price and feature highlights—while you’re serving other customers.
⌾︎ You run a shop, cafe, or brand and get product orders or questions on WhatsApp.
⌾︎ You want to stop missing orders, double entries, or losing sales when you’re away from your phone.
✕ You don’t use WhatsApp Business for customer conversations.
✕ You prefer to handle all orders with a phone call or paper notebook.
✓ Easily define what counts as an order or inquiry so the assistant knows how to respond.
✓ Customize the questions the assistant asks for order details (add/remove whatever you like).
✓ Decide exactly which Google Sheet receives your orders—just plug in your link.
This task creates an assistant that automatically responds to messages received from your customers in WhatsApp Business. When a customer writes, the assistant analyzes the message to understand the user’s intent. If the message corresponds to an order, the assistant asks for the necessary details to register it correctly (for example, product, quantity, delivery address, etc.) and confirms that the order has been received. Once all the information is collected, the order details are automatically saved in a Google Sheets spreadsheet. If the message is a product inquiry, the assistant responds by providing information about the available products, such as prices, features, or availability. Within the task, you must define the behavior of your assistant, specify the data the assistant should request from the user, and indicate the Google Sheets URL where each order will be stored.
