Send a text message
Send a text-based message to a phone number.
Whatsapp Business Cloud API Action
Botize's integration with the WhatsApp Business Cloud API allows you to automate the sending of text messages to your customers efficiently and personally. This tool facilitates direct communication with your users, optimizing processes and enhancing the customer experience.
With this functionality, you can set up automatic messages that are sent in response to specific events or at scheduled times, ensuring that your business maintains constant and relevant communication with its audience.
Customization Options
Configurable fields you can adjust in your automation
- Rules
- Filters
- To Phone Number
- Message
- Message type
- Include Multimedia file
- Multimedia Type
- Multimedia File URL
- Header Type
- Header
- Header Multimedia Type
- Multimedia File URL
- Footer
- Buttons
- Header Type
- Header
- Header Multimedia Type
- Multimedia File URL
- Footer
- List Title
- Options
- Customize tags
- Rename Output Variables
Information provided
When executed, this operation delivers the following data, which can be used in the same automatic task.
Tags
- Contact Id {{contact_id}}
- Message Id {{message_id}}
Frequently Asked Questions
When are text messages allowed to be sent?
You can send text messages within the first 24 hours after receiving the user's last message. During this period, there are no restrictions on the content of the messages, whether they are personalized or using templates.
If you don't have an active session with a user and more than 24 hours have passed since the last interaction, you can only send messages using WhatsApp-approved message templates. Personalized messages are not allowed outside the 24-hour window.
Can I send multiple documents, videos, or images in a single WhatsApp message?
No. The official WhatsApp Cloud Business API does not allow sending more than one document, video, or image within a single message.
If you need to send two or more files, you must send them as separate messages, with one file per message.
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